Terms and Conditions for Enquiries and Feedback Submission

TRANSMAC – Transportes Urbanos De Macau, SARL (hereinafter known as the “Company”) is commited to improving the quality of its services, and therefore, thank you for your valuable feedback. Please read carefully the following Terms and Conditions before submitting enquiries and feedback:

1. Description of the Terms and Conditions

1.1 These Terms and Conditions concern the public submission of enquiries and feedback about the services provided by the Company (the Services).

1.2 These Terms and Conditions are binding and do not preclude the observaton of the Company’s established Privacy Policy.

2. Use and Restrictions of the Terms and Conditions

2.1 By submitting to the Services, the user agrees to and accepts all of the terms, conditions and requirements in these Terms and Conditions.

2.2 The user voluntarily agrees to share their personal data, including their name, contact number, email, and other data that may help identify and describe them, as requested by us in connection with the Services. The user must ensure they have legal capacity to share such data; if not, it should be submitted through our Services only after their parent or legal guardian has accepted these Terms and Conditions.

2.3 All data provided, including personal data, will be used solely for the purpose of processing the suggestions, feedback, complaints or reccomendations directly related to the case, and it will be treated as confidential according to the Company’s Privacy Policy. For further information, please visit our Privacy Policy, available on this website.

2.4 The user is responsible of warranting that the personal data provided to us is true, accurate and complete, and agrees that we have absolute discretion regarding any personal data that is unlawful or misused, or is incorrect, inaccurate and/or incomplete.

2.5 Once a case is accepted, we will use the contact method provided by the user to reply about the result or progress of said case.

2.6 You agree and warrant you will not:

(a) use the Services for anything unlawful or to infringe upon a third party’s rights (including, but not limited, to privacy and intelectual property rights), or to adversely impact the Company’s reputation (including its subsidiaries);

(b) copy, reproduce, sell, license, republish, upload, publish, distribute, rent, broadcast, modify, adapt, translate, create derivate works from, or in any way alter/dispose of access to the Services (in whole or in part, including but not limited to its code, software, applications, text, graphics or trademarks);

(c) interfere with or disrupt the Services (its content, systems of software), obstruct or block the normal functioning of the Services and introduce viruses into it;

(d) in order to ensure the effects of section 2.6(a), the Services (including all responses to the user) shall not be used to upload, post, distribute, share or otherwise exploit any of its content, and we will not collect, use or store personal information of other persons or users for any purposes through the Services, nor shall any content, information or data extracted from the Services be used for the purpose of compiling, repackaging or transmission to third party distribution in violation of these Terms and Conditions.

3. Disclaimer & Indemnity

3.1 The Company cannot under any circumstances be held liable for any damages, direct or indirect, derived from the user’s ability or inability to use the Services, or through submission of information through the Services.

3.2 The user agrees to indemnify the Company for all losses or claims brought by third parties resulting from the use of the Services, the user’s violation of the Terms and Conditions, information submitted through the Services, or their violation of any applicable law or infrigement of third party’s rights (including, but not limited, to intelectual property rights).

4. Other

4.1 The Company has the right to modify, change or add to these Terms and Conditions at any time.

4.2 The Company may, at any time and without notice, change or discontinue the Services, in whole or in part, and it shall not be liable for any such change or discontinuation.

4.3 The cases will be uploaded to the Company’s official website for public inquiry after the Company has been granted the revised contract based on the Revised Contract for Collective Public Transport – Section I; furthermore, the Company may disclose information requested by authorized authorities to fulfill its statutory obligations.

4.4 For questions or further information, please contact Transmac’s hotline: 28271122.