Lost & Found

When claiming the lost property, please bring your identity documents to the place where you claim the lost property.
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(1) The lost property found will be temporarily kept by the company, and the customer service center will notify the owner to claim it according to the contact information provided by the owner. Please refer to the lost property claim location.

(2) In order to ensure that your lost property can be properly kept, the company will pay it to the public security police station of the government of the Macao Special Administrative Region from time to time. Except for food or items that are not suitable for preservation, they will be destroyed immediately or stored only for 24 hours.

(3) When claiming the lost property, please bring your identity documents to the place where you claim the lost property. If the claimant is not the owner himself, you should check the identity documents of the claimant and the owner and the power of attorney of the owner (or the person who declares the loss) before you can go through the formalities of recovering the lost property.Please refer to the model power of attorney.

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(1) The lost property found will be temporarily kept by the company, and the customer service center will notify the owner to claim it according to the contact information provided by the owner. Please refer to the lost property claim location.

(2) In order to ensure that your lost property can be properly kept, the company will pay it to the public security police station of the government of the Macao Special Administrative Region from time to time. Except for food or items that are not suitable for preservation, they will be destroyed immediately or stored only for 24 hours.

(3) When claiming the lost property, please bring your identity documents to the place where you claim the lost property. If the claimant is not the owner himself, you should check the identity documents of the claimant and the owner and the power of attorney of the owner (or the person who declares the loss) before you can go through the formalities of recovering the lost property.Please refer to the model power of attorney.

Submit