Case received date
27/08/2026
Related routes
51
Content suggestion
Complaint: Route 51 Bus Failed to Stop for Passenger Drop-off
Incident Details:
• Bus Route: Route 51
• Location: Est. Pac On / Rua Wo Mok Bus Stop
• Date: August 24, 2026
• Approximate Time: 8:25pm
• Direction of Travel: Towards Portas Do Cerco
• Bus Plate / Fleet Number:AD2782
Thank you, Due to this incident i am late at my work. Thank you please review it.
Incident Details:
• Bus Route: Route 51
• Location: Est. Pac On / Rua Wo Mok Bus Stop
• Date: August 24, 2026
• Approximate Time: 8:25pm
• Direction of Travel: Towards Portas Do Cerco
• Bus Plate / Fleet Number:AD2782
Thank you, Due to this incident i am late at my work. Thank you please review it.
Date of completion
2026-09-03
Handling status
感謝事主的反映。本公司十分重視乘客的乘車體驗與出行便利，經查核，對於事主未能順利下車所帶來之不便，本公司表示抱歉。現已對有關車長作出處分並予以嚴肅告誡，重申在巴士準備靠站時，務必密切留意落車鐘狀況，並細心觀察車內乘客的動態，為有需求的乘客提供上落車服務，以保障乘客的出行需求。與此同時，本公司會加強監督及培訓，致力提升車長的服務水平。敬請事主諒解。
We appreciate the feedback provided. Our company places great importance on passenger experience and travel convenience. Upon investigation, we sincerely apologize for the inconvenience caused by the passenger being unable to disembark smoothly.
Disciplinary action and a serious warning have been issued to the bus captain involved. We have reiterated that when a bus is preparing to stop, bus captains must closely monitor the stop-request bell and carefully observe passenger movements to ensure boarding and alighting services are provided to those in need. Furthermore, we will strengthen supervision and training to enhance the service standards of our bus captains. Thank you for your understanding.
We appreciate the feedback provided. Our company places great importance on passenger experience and travel convenience. Upon investigation, we sincerely apologize for the inconvenience caused by the passenger being unable to disembark smoothly.
Disciplinary action and a serious warning have been issued to the bus captain involved. We have reiterated that when a bus is preparing to stop, bus captains must closely monitor the stop-request bell and carefully observe passenger movements to ensure boarding and alighting services are provided to those in need. Furthermore, we will strengthen supervision and training to enhance the service standards of our bus captains. Thank you for your understanding.