Home > Case Follow Up > TR/4230104/01647/2024
Service Performance

TR/4230104/01647/2024

Case received date
23/04/2024
Related routes
25
Content suggestion
10 April 2024 18.30,A bus number 25 didnt stop at the Nobre de Carvalho stop because another 25 was there. The first 25 was full and I was hoping to get on the one came behind, but it didnt stop because the driver saw the first one there. The driver cannot do this, he needs to stop at all its stops even of other 3 of the same number are there. Please correct this type of behaviour.
Date of completion
處理中
Handling status
感謝事主的反映。經查核最接近題述時段的兩輛25路線巴士停靠氹仔嘉樂庇馬路站之情況;題述第一輛25路線巴士停靠站點時已接載候車乘客,上客後車廂仍有條件接載乘客,並未達至滿載狀態;隨後第二輛25路線巴士駛經,由於站上有相同路線巴士進行接載服務,巴士繼而駛離站。然而,對於有巴士未有依序排隊進站,本公司現已提醒有關車長嚴禁無故飛站行為,巴士須有序入站並密切留意候車乘客動態,致力保障乘客乘車需要。
Thank you for your feedback. After verifying our records regarding the situation of the two closest bus Route 25 stopping at the Taipa Estrada Governador Nobre de Carvalho bus stop, the first bus Route 25 mentioned had already picked up waiting passengers when it stopped at the bus station. After boarding, the bus still had space to accommodate more passengers and had not reached its full capacity. Subsequently, the second bus Route 25 passed by the station. As there was already another bus of the same route providing boarding services at the station, the bus continued on its route without stopping. However, we have reminded the drivers of the need to enter the bus stops in an orderly manner, as we strictly prohibit unauthorized skipping of stations. Buses must enter the stations in an orderly manner to keep a close watch on the movement of waiting passengers, aiming to ensure passengers' travel needs are met.