Case received date
20/02/2025
Related routes
25
Content suggestion
Date : 2025-2-6，12:06，Just now I took the Bus route 25 at R do Campo heading to work< at Londoner Hotel. Strangely the bus driver of Bus A85290 have made a left tum into S Francisco Garden instead of going straight. Then he realized he was wrong and made a u-tum at Clube Militar. To add to the burden he again missed the left turn and followed Av da Praia Grande until BCM bank making then a left turn to be finally heading Amaral Square. In all this process he missed a stop and above all took over 15 min more. He also hurt 1 passenger by closing the bus door while he was entering and don't allow another to exit on his stop as he missed the stop. It was not just an hassle he is a danger for public safety.
Date of completion
2025-02-28
Handling status
感謝事主的反映。對於題述情況所引起乘客之不便，本公司現已嚴正告誡有關車長必須依照既定行程路徑行車及正確停靠站點，盡職保障乘客的出行需求。與此同時，也會加強培訓車長對路線的熟悉度，避免類似事件發生。
另外經查證巴士停靠氹仔茵景園時提供上客服務，車長關門時致使門後安全繩晃動，繼而朝向乘客。亦已加強敦促車長可耐心等候乘客走入車廂，確認安全後才關閉車門，以保障乘客安全。謹請諒解。
Thank you for your feedback. Regarding the inconvenience caused to passengers by the situation described, our company has sternly warned the relevant bus captain that he must adhere to the established route and correctly stop at designated locations and fulfill his duties to ensure passengers' travel needs are met. At the same time, we will enhance training for bus captains to improve their familiarity with the routes and prevent similar incidents from occurring.
Additionally, it has been verified that when the bus captain closed the door when stopping at Edf. Greenville Taipa to provide pick-up service, it caused the safety rope behind the door to swing towards the passengers. Therefore, we have urged bus captains that should patiently wait for passengers to board the bus and confirm their safety before closing the doors to ensure passenger safety. Thank you for your understanding.
另外經查證巴士停靠氹仔茵景園時提供上客服務，車長關門時致使門後安全繩晃動，繼而朝向乘客。亦已加強敦促車長可耐心等候乘客走入車廂，確認安全後才關閉車門，以保障乘客安全。謹請諒解。
Thank you for your feedback. Regarding the inconvenience caused to passengers by the situation described, our company has sternly warned the relevant bus captain that he must adhere to the established route and correctly stop at designated locations and fulfill his duties to ensure passengers' travel needs are met. At the same time, we will enhance training for bus captains to improve their familiarity with the routes and prevent similar incidents from occurring.
Additionally, it has been verified that when the bus captain closed the door when stopping at Edf. Greenville Taipa to provide pick-up service, it caused the safety rope behind the door to swing towards the passengers. Therefore, we have urged bus captains that should patiently wait for passengers to board the bus and confirm their safety before closing the doors to ensure passenger safety. Thank you for your understanding.