Case received date
17/04/2025
Related routes
65
Content suggestion
The passenger involved stated that when preparing to board a route 65 bus at the Barra Station, the bus captain hurriedly closed the door.
Date of completion
2025-04-24
Handling status
感謝事主的反映。本公司重視乘客的乘車安全，對於題述情況衍生安全隱憂，本公司表示抱歉。現已嚴肅告誡有關車長在巴士提供接載服務時須密切關注乘客上車動態，可耐心等候乘客走入車廂，確保在安全情況下方可關閉車門，切勿心急關門，以保障乘客安全。與此同時，本公司會持續培訓及加強監督，致力提升車長的安全服務意識。敬請事主諒解。
Thank you for your feedback. Our company prioritizes passenger safety and sincerely apologizes for the safety concerns arising from the situation described. We have issued a stern warning to the bus captain involved, emphasizing the need to closely monitor passenger boarding activities while providing service and to patiently wait for passengers to board the bus before safely closing the door to ensure passenger safety.
At the same time, our company will continue to provide training and strengthen supervision to enhance drivers' awareness of safety in service. Thank you for your kind understanding.
Thank you for your feedback. Our company prioritizes passenger safety and sincerely apologizes for the safety concerns arising from the situation described. We have issued a stern warning to the bus captain involved, emphasizing the need to closely monitor passenger boarding activities while providing service and to patiently wait for passengers to board the bus before safely closing the door to ensure passenger safety.
At the same time, our company will continue to provide training and strengthen supervision to enhance drivers' awareness of safety in service. Thank you for your kind understanding.