個案接收日期
30/12/2024
涉及路線
25
意見內容
I am writing to complain about the bus service. I waited for buses 25 at Praceta De 1 De Outubro, on Dec 16, 2024 at 20:20. Bus 25 with licence plate AB5536 had passengers getting off at the stop but the driver left the stop without waiting for passengers inside the buses to move inside the compartment and opening the front door for passengers to get on the bus. The rear part of bus had sufficient space for all passengers waiting to get on. I require responsible bus companies to follow up to ensure passengers pleasant transport experience.
完成日期
2025-01-03
處理情況
感謝事主的反映。根據相關巴士的行車記錄，當天20時23分巴士停靠十月一號前地站完成落客後，車長目測車廂仍然擁擠且巴士前車廂均站立乘客，故向乘客揮手示意未能繼續提供上客服務，繼而離站。對此，本公司會加強培訓有關車長於繁忙時段優先採用呼籲及善用廣播語音積極呼籲乘客往車廂尾部移動後，稍候觀察車內狀況，倘察覺仍有條件載客可再次提供上客服務，盡可能滿足大眾的出行需求。還望事主諒解。
Thank you for your feedback. According to the bus driving records, it shows that the bus stopped at the Praceta de 1 de Outubro for passenger alighting at 20:23 on that day. Having observed that the bus compartment was still congested, and the front compartment was packed with standing passengers, the bus captain waved to the passengers to indicate that boarding service was not available, and then left the bus stop. To address this issue, we will strengthen training for the bus captain concerned to ensure that during peak hours, he will first urge passengers, by utilizing the audiocast, to move towards the rear of the bus compartment and then wait to observe the situation in the compartment. If the bus captain finds that the bus is capable to carry more passengers, boarding service can be provided again, in order to satisfy the travelling needs of the public as far as possible. Thank you for your understanding.
Thank you for your feedback. According to the bus driving records, it shows that the bus stopped at the Praceta de 1 de Outubro for passenger alighting at 20:23 on that day. Having observed that the bus compartment was still congested, and the front compartment was packed with standing passengers, the bus captain waved to the passengers to indicate that boarding service was not available, and then left the bus stop. To address this issue, we will strengthen training for the bus captain concerned to ensure that during peak hours, he will first urge passengers, by utilizing the audiocast, to move towards the rear of the bus compartment and then wait to observe the situation in the compartment. If the bus captain finds that the bus is capable to carry more passengers, boarding service can be provided again, in order to satisfy the travelling needs of the public as far as possible. Thank you for your understanding.