Home > Case Follow Up > TR/5240068/02225/2024
Service Performance


Case received date
Related routes
Content suggestion
At 19 May2024, 10:39 hrs. I got on bus 32 at M160/2 PRACETA DE 1 DE OUTUBRO and paid the fare with my Mpay. The driver closed the door before I moved in the bus and the rope attached with the door almost tripped me. He ignored the safety of the passangers.
Date of completion
Handling status
Thank you for your feedback. The bus captain noticed that the passengers were paying their fares and preparing to walk towards the bus compartment and closed the doors simultaneously. In regards to this situation, our company has now strengthened its efforts to remind bus captains to complete the pick-up service and to wait patiently for passengers to board and to close the door after confirming it is safe to do so, to ensure passengers safety.